We are seeking a Front Desk Clerk/Night Auditor to join our team at a hotel in providing exceptional guest experiences. This position plays a vital role in ensuring guest satisfaction and the smooth operation of the hotel during the night shift.

Responsibilities:
- Greet guests in a friendly and professional manner upon arrival
- Check-in and check-out guests efficiently
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process payments and maintain accurate records
- Perform night audit procedures to reconcile daily transactions
- Ensure the safety and security of guests by monitoring premises
- Assist with administrative tasks as needed

Requirements:
- Prior experience in hospitality or a similar role is preferred
- Excellent communication skills and phone etiquette
- Ability to speak multiple languages is a plus (multilingual or bilingual)
- Strong customer service and guest relations skills
- Proficient in using hotel management software
- Availability to work night shifts, weekends, and holidays

Joining our team as a Front Desk Clerk/Night Auditor offers the opportunity to be part of a dynamic hospitality environment where you can enhance your skills and contribute to creating memorable guest experiences.

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift
• Every weekend
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Cleveland, OH 44130: Relocate before starting work (Required)

Work Location: In person